Our Terms & Conditions
The definitions in this clause apply in the terms and conditions set out in this document:
Force Majeure Event: shall have the meaning given in clause 11.
- Goods: the products that we are selling to you as set out in the
- Order. Order: your order for the Goods as set out on the order confirmation.
- Order Confirmation: the confirmation e-mail which will be sent to you after your Order has been received.
- Terms: the terms and conditions set out in this document.
- Writing: or written does not include faxes.
Headings do not affect the interpretation of these terms.
Basis Of Sale
By purchasing Goods via our website you are agreeing to be bound by these Terms. Therefore, you should consider the Terms set out below carefully and confirm your acceptance of them before proceeding to submit your Order. We are free to accept or decline your Order at our absolute discretion.
Any descriptions, advertising or illustrations on our website are solely to provide you with an approximate idea of the Goods they describe. They do not form part of the contract between you and us or any other contract between you and us for the sale of the Goods.
We shall assign an order number to the Order and inform you of it in the Order Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
We have the right to revise and amend these Terms from time to time. You will be subject to the policies and terms in force at the time that you order the Goods from us, unless any change to those policies or these Terms is required by law or government or regulatory authority (in which case, it will apply to orders you have previously placed that we have not yet fulfilled).
Description Of Goods
The description of the Goods will be as specified on the order submission form and on the Order Confirmation.
It is your responsibility to check that the Goods are what you intended to order.
We take payment from your card at the time we receive your order, once we have checked your card through Stripe/Klarna and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods or an alternative of the same value.
We will aim to deliver the Goods to you between 1-3 workings depending on the product(s) you order following safe receipt of your order with the exception of weekends and Bank Holidays. Please note some items may take 7-21 working days for delivery as they may be made on order. For pre-sale items you will be notified by email before estimated delivery date.
All deliveries are free (Unless stated otherwise) this will be confirmed on the checkout page.
Customers are responsible to ensure goods fit through the door, it is not the responsibility of the seller nor the courier. A charge will be applied for failed deliveries and a re-delivery charge will be added.
Please Note We Do Not Deliver To The Following -
Channel Islands, BT Postcodes, Scottish Highlands, Shetland Islands, HS postcodes, Isle of Wight and Isle of Man - HS, BT, JE, GY, IM, ZE
The following postcodes incur a surcharge, the prices vary depending on the item and weight, please contact us before ordering
PA15+, PA42+, IV, KA15+, KW15+, PA16-78, PA80-88.
KA15+, TR21-25, PH10-18, AB15+
We will take reasonable steps to meet the delivery date set out on the Order Confirmation or as otherwise agreed between us.
1 man - Our UK Free Delivery Service consists of a one man service multiple carriers, delivery is to front door only, please note if you live in a block of flats or on a high floor delivery will only be made to ground floor. Drivers are unable to take these goods upstairs or in to lifts. Delivery is times are from 0700 hrs - 1900 hrs (Please note - All goods must be signed for by an adult aged 18 years or over on delivery)
2 man - Our UK White Glove Delivery service consists of a specialist 2 Man Team. To ensure the safe delivery of your product we operate a professional 2 - man uniformed delivery service to room of choice for certain items. All our products are supplied flat packed (unless stated otherwise) and will require home assembly
When signing for goods please ensure you have checked the packages and then sign for them, if you notice any damage please sign for as 'Damaged' and refuse delivery
Please note for missed deliveries there may be a charge
As we use external couriers we cannot guarantee they will call before delivery we would advise to check with the tracking reference provided or call us so one of the members of our team can update you
Customers are advised to sign for goods once they have checked the box to ensure there no damages/defects visible
DELIVERY TERMS AND CONDITIONS SOFAS
Please read the below terms and condition for your delivery
What happens after I have ordered?
You should have by now received your confirmation sheet with all your order details on,
Please double check your Postcode and contact number for inaccuracies and let us know of any changes needed immediately.
All deliveries are made by our specialist furniture two man delivery partner. Once all your details are confirmed and your order is ready to ship our delivery partner will contact you with an exact delivery date as dates we provide on your confirmation are ESTIMATED ONLY.
Once you have signed for the sofa as received, you are confirming the sofa has been received in good condition with no defects and issues; it is the responsibility of the customer to check the item before signing for it
What happens if my new sofa doesn't fit?
Although we understand the difficulties in checking access routes, door sizes and corridors for delivery of oddly shaped sofas and furniture, it is always the customer’s final responsibility to ensure that your new furniture will fit into your home. All of the dimensions will have been presented to the customer in the particular product listing. If our delivery team believe that your order cannot be delivered without causing potential damage to the product or your property then they reserve the right to refuse delivery. Should you wish to accept delivery inside the property knowing there is potential risk of damage, please be advised the drivers are not liable for any damages caused inside the property whilst taking the sofa inside.
In the event that an item doesn't fit in to the desired area, we can:
A/ Leave furniture at the customer’s premises in a safe place until they can find alternative arrangements to ensure the goods are safely placed into their property.
B/ Return the item and re select a different delivery date/sofa
Should you choose to return the item, please contact us to reschedule a new delivery date, we will also allow you to swap the items for a different product, and we do not allow cancellations based on items not fitting into your property or room. Should you choose to order a different/date sofa a fee of £100 will be added to your agreement for re-delivery
You are hereby accepting these terms as confirmation prior to delivery, should you wish to not accept the above terms please get in touch with us to discuss prior to delivery
Cancellation Of Goods And Returns
You may cancel your Order at anytime within the cancellation period of 7 working days from the day after the day you receive the Goods. You must notify us of the cancellation by email and the following terms shall apply:-
- All Goods should be returned unopened and in the original packaging.
- All Goods should be returned to us at your own expense. If Goods are not returned in a reasonable time collection of the Goods will be arranged by us and you will be liable to pay the direct cost of collection;
- Until Goods are returned to us you will retain the Goods and take reasonable care of them. You will also be under a duty to take reasonable steps to see that the Goods are received by us and not damaged in transit;
- Within 30 days of receipt from you of the Goods and provided the Goods are returned unopened, and undamaged, we will refund the amount paid excluding any delivery charge onto the same card used to make the original purchase. All other costs will be incurred by you.
Defective Goods and Returns
In the unlikely event that the Goods do not conform with these Terms, please let us know within 7 days after delivery. We will ask you to return the Goods to us at your cost and once we have checked that the Goods are faulty, we will:
- provide you with a full or partial refund including the return costs; or
- replace the Goods; or
- repair the Goods.
We have full discretion on whether the Goods will be replaced or repaired should the Goods be found to be defective due to faulty workmanship or structural defect.
If the Goods are not found to be defective no refund will be made to you and you will be liable to pay the re-delivery charge.
Title And Risk
The Goods will be your responsibility from the time of delivery.
Ownership of the Goods will only pass to you when we receive payment in full of all sums due for the Goods, including delivery charges if applicable.
Price And Payment
The price of the Goods will be as set out on the Order Confirmation.
These prices include VAT which will only be charge on Orders made in the UK or the European Union at the rate chargeable at the time your Order is submitted.
Payment for all Goods must be made in full at the time of submitting your Order. All prices and charges on this website are in pound sterling only.
Limitation Of Liability
Subject to clause
if either of us fails to comply with these Terms, neither of us shall be responsible for any losses that the other suffers as a result, except for those losses which are a foreseeable consequence of the failure to comply with these Terms.
Neither of us shall be responsible for losses that result from our failure to comply with these Terms including, but not limited to, losses that fall into the following categories:
- loss of income or revenue;
- loss of business;
- loss of anticipated savings;
- loss of data; or
- any waste of time. However, this clause shall not prevent claims for foreseeable loss of, or damage to, your physical property.
This clause does not include or limit in any way our liability for:
- death or personal injury caused by our negligence; or
- fraud or fraudulent misrepresentation; or
- any breach of the obligations implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or
- losses for which it is prohibited by section 7 of the Consumer Protection Act 1987 to limit liability; or
- any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude our liability.
Events Outside Our Control
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control (Force Majeure Event).
Our obligations under these Terms are suspended for the period that the Force Majeure Event continues, and we will have an extension of time to perform these obligations for the duration of that period. We will take reasonable steps to bring the Force Majeure Event to a close or to find a solution by which our obligations under these Terms can be performed despite the Force Majeure Event.
You may not transfer any of your rights or obligations under these Terms to another person. We can transfer all or any of our rights and obligations under these Terms to another organisation, but this will not affect your rights under these Terms.
All notices sent by you to us must be sent to Limitless Home Ltd 41A, Great Lister ST, Birmingham, B7 4LW, email:firstname.lastname@example.org , telephone: 0121 285 0450 . We may give notice to you at either the e-mail or postal address you provide to us in the Order. Notice will be deemed received and properly served 24 hours after an e-mail is sent or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that the letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that the e-mail was sent to the specified e-mail address of the addressee.
If any court or competent authority decides that any of the provisions of these Terms are invalid, unlawful or unenforceable to any extent, the term will, to that extent only, be severed from the remaining terms, which will continue to be valid to the fullest extent permitted by law.
If we fail, at any time while these Terms are in force, to insist that you perform any of your obligations under these Terms, or if we do not exercise any of our rights or remedies under these Terms, that will not mean that we have waived such rights or remedies and will not mean that you do not have to comply with those obligations. If we do waive a default by you, that will not mean that we will automatically waive any subsequent default by you. No waiver by us of any of these Terms shall be effective unless we expressly say that it is a waiver and we tell you so in writing.
A person who is not party to these Terms shall not have any rights under or in connection with them under the Contracts (Rights of Third Parties) Act 1999.
These Terms shall be governed by English law and we both agree to the non-exclusive jurisdiction of the English courts
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